Terms & Conditions (Summary)

By booking or attending a grooming appointment, you agree to the following terms and conditions. These may be updated at any time.

Salon Access

For insurance reasons, owners must remain behind the gate and not enter the grooming area.

Appointments & Cancellations

  • 48 hours’ notice is required to cancel or reschedule.
  • A 50% deposit is taken to secure your booking. It can be deducted from the final price or rolled to your next visit.
  • Late cancellations or no-shows forfeit the deposit.
  • If you arrive more than 15 minutes late, your appointment may be cancelled and charged in full.

Dog Health & Safety

  • Dogs must be fit, healthy, and fully vaccinated (especially puppies).
  • No grooming of pregnant bitches; bitches in season are discouraged; due to the risk of infection.
  • Owners accept grooming risks for elderly, sick, or overweight dogs.
  • If illness or injury arises, a vet may be called at the owner's expense.
  • First aid and CPR may be administered if necessary.
  • Fleas incur a £15 fee for flea shampoo and salon fumigation.

Aggressive Dogs

  • Aggressive or highly stressed dogs may be refused or stopped mid-groom.
  • Full groom price will still apply if the appointment cannot be filled.
  • Muzzles may be used if needed. Additional fees may apply.
  • Large dogs must be able to enter the bath and climb onto the table with minimal assistance.

Matted Coats

  • Severely matted dogs may require a shave-down, which can reveal underlying skin issues. We are not liable for any resulting irritation or conditions.
  • We follow the Animal Welfare Act 2007 and will not dematt if it causes pain or distress.
  • Extra charges apply for shave-downs or safe dematting.

Cleanliness

  • Please ensure your dog has relieved itself before arrival.
  • If your dog requires a second bath due to accidents, an extra fee will apply.
  • Please clean up after your dog; waste bags are available.

Payment & Pickup

  • Full payment is due upon collection unless you're a VIP member.
  • Prices are subject to change at any time.
  • Late pickups will be charged £5 per 30 minutes due to scheduling impacts.

Data & Media Use

  • Photos of grooms may be shared online using only your dog’s name and breed.
  • Contact details (phone, email, Facebook) may be used for appointment reminders.
  • If you do not consent to photo sharing or being contacted, please inform us—otherwise, consent is assumed.